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Billing Overview: Where to Find your Subscription Details

Billing is always reached via the Organization view, never from the Facility view. For a single-facility operator, Billing will be the only page visible inside that Organization view. 

Where to find it

Switch to the Organization view using the Facility | Organization selector, then select Billing. This is the same location for every operator — whether you run one facility or fifty — because your subscription is held at the organization level. Billing never appears in the Facility view. 

Billing is visible only to the authorized users recorded against your account (this does not mean everyone with an Owner's Portal role, and more than one person can be authorized) 



What you'll see:

An overview of your Organization subscriptions. This includes

  • Subscription Details - status, frequency and next billing dates
  • Payment Methods
  • Billing History
  • Account details
  • Billing address

Why can't I see the Billing section at all?

Billing is limited to the authorized owners recorded against your account. Your Owner's Portal role on its own doesn't grant access, and more than one person can be authorized. If you believe you should have access, contact your account manager.

Does this cover my Myzone Go subscriptions?

No. Billing here covers your facility's licence with Myzone — for example, Standard or Virtual — not Myzone Go.