Hardware & Software Troubleshooting
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      1. Operator Myzone Knowledge Base
      2. Troubleshooting
      3. Hardware & Software Troubleshooting

      Connecting the Myzone Gym Software: Network & System Requirements

      To ensure the Myzone desktop application runs smoothly, it's important your network and system are properly configured. This guide outlines the recommended setup, minimum requirements, and critical configuration details.

      🖥️ General Requirements

      • A broadband connection with a minimum speed of 1–2 Mbps is required.

      • A constant, unfiltered connection to:

      • We highly recommend using a wired Ethernet connection to reduce the risk of dropouts or latency.

      • If using WiFi:

        • Ensure your PC is in a strong signal area.

        • Consider setting up a dedicated SSID or access point to prioritize access to the Myzone server.

        • Avoid using public WiFi networks or hotspots, which may have session timeouts or insufficient speeds.

      🌐 Network Configuration

      To ensure full functionality of the software, please check that your firewall and internet settings meet the following requirements:

      ✅ Required Web Hosts

      Ensure the following domains are accessible without restriction:

      1. 🔗 https://myzonemoves.com/*

      2. 🔗 https://myzone-software.s3.eu-west-1.amazonaws.com/*

      ✅ Ports That Must Be Open

      • Ports 80 and 443 must be open for outbound internet traffic.

      • Port 11011 (UDP) must be open for internal network traffic to enable local communication between devices and the Myzone remote control app.

        ⚠️ This port should not be open to the internet—only for internal device communication.

      ✅ Allowed File Types

      Ensure that .dll and .exe file types are not blocked by your firewall, antivirus, or download policies. These are used by the Myzone Update Manager for patching and updates.

      ❗ Critical Note on IP Protocol

      Myzone only supports IPv4.
      If your network is set up to use IPv6-only, the desktop software will not function correctly.

      Please verify your network supports and prioritizes IPv4 connectivity.

      🛠️ Troubleshooting Tips

      If you're encountering issues with the desktop app:

      1. Check your internet connection — test with a wired connection if possible.

      2. Verify firewall and antivirus settings — ensure required ports and domains are not blocked.

      3. Confirm IPv4 is in use — disable IPv6 if necessary.

      4. Try restarting your PC and router after making changes.