Myzone Console Remote Access – Setup & Usage Guide

This guide outlines the network requirements, access process, and troubleshooting tips for using the Myzone Console Remote feature effectively.

🖥️ Accessing the Myzone Remote

To control the studio system from the reception desk or another PC:

1. Network Setup:

   • Both the studio PC (running Myzone software) and the reception PC must be on the same internal network.

2. Remote URL:

   • Open a browser on the reception PC.

   • Enter the remote URL displayed in the top-left corner of the studio screen.

   • This is enabled from the Myzone settings > Remote Access

   • Alternatively, use the Myzone Agent to display the remote interface URL.

📱 Access via the Myzone App

• The Myzone Console Remote can also be accessed through the Myzone mobile app:

  • Navigate to the Main Menu in the app.

  • Select the Console Remote option.

  • A list of available consoles will appear, based on:

    • The console’s name.

    • Proper network configuration (i.e., being on the same internal network).

✅ Note: The mobile app will only display consoles that are online, properly configured, and on the same network as your mobile device.

🕹️ Using the Myzone Console Remote

Once connected to the console—either via browser or mobile app—you can manage the studio display and console functions in real time.

🔐 Unlocking the Remote

• When first opening the Myzone remote interface, you’ll be prompted to enter your admin password.

• This ensures that only authorized users can make changes to the console.

🧩 Managing Screen Tiles

• After unlocking:

  • Tap on any tile to add it to or remove it from the screen.

  • Toggled tiles appear live on the studio display.

🍔 Using the Burger Menu (≡)

• Tap the burger menu icon (≡) in the remote interface to access advanced features:

  • Load classes

  • Start or stop timers

  • Play videos

  • Access console configuration options, including software settings and display controls

💡 The burger menu is your gateway to managing more complex class setups and system preferences—remotely and efficiently.

🛠️ Troubleshooting Steps

If you're unable to access the console remotely:

1. Exit the Myzone application.

2. Check the internet settings on the Myzone PC.

3. If issues persist:

   • Contact your local IT support team to verify firewall and port configurations.

   • Ensure a stable connection to the internal network.

📩 Need Further Help?

If you’ve followed all steps and still cannot access the Myzone remote:

• Contact Myzone Support for further assistance.

• Be ready to provide:

  • Confirmation of port and IP settings.

  • Screenshots of any errors or warnings.

  • A description of the network environment and changes (if any).