MZ-Open
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      1. Operator Myzone Knowledge Base
      2. MZ-Open

      MZ-Open Troubleshooting Steps

      Start by ensuring your MZ-Open device is added in Your Devices and that your subscription status is active under Help>Support.

      Make sure your subscription as active and your device is synced

      1. Tap the device icon at the top of your screen. You should see your Apple/Android watch listed as a device. If you do not, tap Add a new device and follow the prompts to sync your watch. You will need your watch on hand with the Myzone app added and launched 

      2. Check your subscription by tapping the menu, then clicking Help>Support. It should say Subscription Status: True  under the MZ-Open License section. If it does not, please speak with your gym to activate your subscription. 

      Check Device Settings

      3. Make sure you are running the latest version of the Myzone app on your phone and watch. With the Myzone app on your watch closed, go to your Updates and check for new updates in the Watch App>My Watch>Installed on Apple Watch. The watch app is located in the Utilities section.   


      4. Make sure Bluetooth is on.


      5. Make sure you have the following permissions on:

      iOS  - Apple health 
      Go to settings, health > Myzone > Everything should be enabled. Click here for instructions.

      Android  - this varies by device. You will receive these prompts on your first workout using your watch sensor. You must allow them all to log your workouts.

      • Use precise or high accuracy location while using the app. 
      • Allow Myzone access to your physical activity.
      • Allow Myozne to access sensor data about your vital signs while using the app. 
      • Allow Myzone to send you notifications (optional, but helps us diagnose problems if they arise.)
      • To reset these for troubleshooting:
      • Open the apps menu and select Myzone
      • Select 'Clear data.' 
      • This will prompt the profile to resync and ask these questions again, which will be the best way to correct anything that was missed. 

      6. Ensure your device is compatible by checking here 

      Try these steps if you are still having trouble: 

      • Remove the watch from the list of devices in the Myzone app (tap the device icon to access this list) and re-add it.
      • Remove and reinstall the watch app. 
      • Restart your watch.
      • Try the combination of removing the watch from your list of devices in the Myzone app, removing and reinstalling the Myzone watch and phone app   
      • Contact our support team via the app by tapping 'Menu > Help > Support', if none of the above steps help.